Refund & Return Policy
Refund & Return Policy
We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase and want to get a refund or even return the item, please check the details of the following return policies in case any special conditions applied.
Contact Us within 3 Days after You Receive the Parcel
We only accept return applications that are within 3 days from the day of your signing for the reception of the parcel according to the courier firm. So it is very important that you check the item and try it on as soon as possible. Once you have any unsatisfactory please feel free to contact our customer service team via email at service@uwdress.com, tell us your order number and the problems you have. It would be great if you can take some photographs to show us all the problems. Please note that you don't need to ship the dress back within 3 days. Our customer service team will inform you the ship back address after they approved your return request. Then you can ship the item back.
Returned Merchandise Must Meet Conditions Described Below
If you are returning dresses,shoes or other accessories, please make sure they are in their original condition - unworn,unwashed, unaltered, undamaged, clean, free of lint,hair or sweat, and without removing the tag.
After we get your complaint, our customer service team will work with you to figure out a solution together. The return request must meet at least one of situations below:
1. Defective, Damaged or Misshipped Products
When requesting your refund, please provide customer service team with photographs and detailed textual description clearly showing the problem with the products. If you believe your items were damaged or lost during shipping, customer service team also need photographs showing the damaged package as well as proof of damage or lost documentation from the courier firm in order to process your refund.
2. Size or Fitting Issues - More than 1inch Disparity and Unfixable
Because of the nature of different materials, a measurement tolerance of 1inch/2.54cm is allowed for both standard size dresses and custom size dresses. Our tailors have also made all dresses with additional fabric in the seams to allow minor size modifications to be made easily. If the dress measurement differences are more than 1inch/2.54cm, or the shoe measurement differences are more than 0.5cm for the length or 0.2cm for the girth,please just contact the customer service team to work out a solution together. If you select the wrong size, the return request cannot be accepted. If you want to exchange for another size, you need to pay for the cost of shipping back and forth. So please be careful to select your size by refering to our size chart at: http://www.uwdress.com/dress-size-chart.html for dress and http://www.uwdress.com/shoe-size-chart.html for shoe.
3. Color Issue - Not Including Ones Caused by Screen Settings
The settings of your computer screen may alter the color of the pictures shown on UWDress.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us and we are always happy to help solve any problem. If you do want to know whether the color you chose is your expect or not, we suggest you to order color samples first.
4. Items that Cannot Be Returned or Exchanged
No returns and no exchanges for personalized items;No returns and no exchanges for earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.
Ship the item out within 7 Days after Our Customer Service Team Give You the Return Address
Once our customer service team approved your return request, we will send you an email with information, like return address, which can guide you to ship the item back. Please ship the item our within 7 days after that. Please note that you need to pay the shipping cost for the return. After you ship the item out, please send an email to service@uwdress.com to tell us the courier firm you used and the tracking No. of the parcel.
After Receive and Check the Item, We Will Refund You the Money
After we receive and check the returned item, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 5 business days for it to be refunded to your PayPal account.
Normally, We Will Not Refund You the Money for Shipping
The actual shipping cost (not the sale price for shipping) is charged by courier firm, so that part of money would not be refunded when we accept your return request.
Returns without Our Customer Service Team's Approval Will Be Unacceptable
Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the dress out after your return request has been approved.
Force Majeure Disclaimer
Return applications are excluded if the items are hampered or prevented by unexpected political or economic events or generally by force majeure such as earthquakes, hurricanes, floods and volcanoes and so on.
