After you placed the order, UWDress.com has to process your order and put your items through its strict quality control tests. Therefore, total delivery time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Processing Time:
Processing time is from you place the order to the product leave our warehouse.
Since all dresses are made to order on UWDress.com, so processing time for dresses is usually 15-18 days, and it is usually 3-7 days for shoes, handbags and all the other accessories.
Shipping Time:
The shipping time is from shipment to your destination.
Currently we only provide Express Shipping Method.You can see shipping time from the following form.
| Methods | Shipping Time |
|---|
| Express Shipping |
3-5 days |
The cost depends on weight of the parcel and distance from us to you.Right now, we have discount.
If you have more questions, please contact our customer service team via email at service@uwdress.com. Once payment for an order has been confirmed, we start to process the order.
Refund & Return Policy
We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase and want to get a refund or even return the item, please check the details of the following return policies in case any special conditions applied.
Contact Us within 3 Days after You Receive the Parcel
We only accept return applications that are within 3 days from the day of your signing for the reception of the parcel according to the courier firm. So it is very important that you check the item and try it on as soon as possible. Once you have any unsatisfactory please feel free to contact our customer service team via email at service@uwdress.com, tell us your order number and the problems you have. It would be great if you can take some photographs to show us all the problems. Please note that you don't need to ship the dress back within 3 days. Our customer service team will inform you the ship back address after they approved your return request. Then you can ship the item back.
Returned Merchandise Must Meet Conditions Described Below
If you are returning dresses,shoes or other accessories, please make sure they are in their original condition - unworn,unwashed, unaltered, undamaged, clean, free of lint,hair or sweat, and without removing the tag.
After we get your complaint, our customer service team will work with you to figure out a solution together. The return request must meet at least one of situations below:
1. Defective, Damaged or Misshipped Products
When requesting your refund, please provide customer service team with photographs and detailed textual description clearly showing the problem with the products. If you believe your items were damaged or lost during shipping, customer service team also need photographs showing the damaged package as well as proof of damage or lost documentation from the courier firm in order to process your refund.
2. Size or Fitting Issues - More than 1inch Disparity and Unfixable
Because of the nature of different materials, a measurement tolerance of 1inch/2.54cm is allowed for both standard size dresses and custom size dresses. Our tailors have also made all dresses with additional fabric in the seams to allow minor size modifications to be made easily. If the dress measurement differences are more than 1inch/2.54cm, or the shoe measurement differences are more than 0.5cm for the length or 0.2cm for the girth,please just contact the customer service team to work out a solution together. If you select the wrong size, the return request cannot be accepted. If you want to exchange for another size, you need to pay for the cost of shipping back and forth. So please be careful to select your size by refering to our size chart at: http://www.uwdress.com/dress-size-chart.html for dress and http://www.uwdress.com/shoe-size-chart.html for shoe.
3. Color Issue - Not Including Ones Caused by Screen Settings
The settings of your computer screen may alter the color of the pictures shown on UWDress.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us and we are always happy to help solve any problem. If you do want to know whether the color you chose is your expect or not, we suggest you to order color samples first.
4. Items that Cannot Be Returned or Exchanged
No returns and no exchanges for personalized items;No returns and no exchanges for earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.
Ship the item out within 7 Days after Our Customer Service Team Give You the Return Address
Once our customer service team approved your return request, we will send you an email with information, like return address, which can guide you to ship the item back. Please ship the item our within 7 days after that. Please note that you need to pay the shipping cost for the return. After you ship the item out, please send an email to service@uwdress.com to tell us the courier firm you used and the tracking No. of the parcel.
After Receive and Check the Item, We Will Refund You the Money
After we receive and check the returned item, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 5 business days for it to be refunded to your PayPal account.
Normally, We Will Not Refund You the Money for Shipping
The actual shipping cost (not the sale price for shipping) is charged by courier firm, so that part of money would not be refunded when we accept your return request.
Returns without Our Customer Service Team's Approval Will Be Unacceptable
Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the dress out after your return request has been approved.
Force Majeure Disclaimer
Return applications are excluded if the items are hampered or prevented by unexpected political or economic events or generally by force majeure such as earthquakes, hurricanes, floods and volcanoes and so on.
Can dress be guaranteed?
Your satisfaction is our utmost pursuit. We have a professionally trained team who possess professional expertise, rich experience and unlimited credibility. Our dresses are streamlined into a system that strictly checks and double checks quality, from tailoring to delivery. Besides the guaranteed quality and top-ranking service, we provide you the most reasonable price, since we tailor bridal gowns, bridesmaid dresses, mother of bride dresses and varies kinds of special occasion dresses. We devote ourselves to making sure you get the perfect dress for any occasion. The following is how we guarantee the quality of our dresses.
Order Confirmation
The size and color of dresses are sensitive factors in the apparel industry. We have special employees to review the details of your order and check for anything that might influence dress processing. At the same time, an email confirmation of your order will have already arrived in your inbox.
Garment Tailoring & Checking
Each piece of our apparel and accessories is tailored by professional and experienced dressmakers. And we have advanced manufacturing facilities. The dress-making process is flowing and strict. So you just throw away your doubt and worries about the style and quality of the dresses at uwdress.com.
Before getting the chance to be shipped to your front door, all dresses and accessories have to go through our rigorous QA procedure. Every item is surely first inspected inside and outside by our highly-trained QA team based on strict requirements and the International ISO quality standards. Then we do a basic check to make sure the product is consistent with every detail specified on your order. The item will not be allowed to be shipped out unless it meets all of our standards!
Garment Packing
Before packing, we do a thorough check to make sure the product matches your order and the right accessories are included.
Then, our packing team adopts effective ways to avoid possible damages during the packing process and make your package more water-roof, pressure resistant and air-tight.
Finally, it's passed in safe hands with our trusted and verified couriers.
Garment Tracking
As soon as your package is out of our door, you will receive an email informing you the tracking number. You can start tracking the package in 2 days; our customer service team will keep on tracking it until it reaches the destination safely.
Marvelous Customer Service
uwdress.com has great customer service available for help 24 hours every day. No matter what the issue is, we're always here to serve you.
1.Can you customize the size of my dress?
Yes, of course. You can choose Custom Size and fill in the six accurate measurements: Bust, Waist, Hips, Hollow to Floor, Height, Heels Height. Then your dress will be tailored according to your own sizes and fit your better.
Please check Measurement(which is the third block on the dress page,and Description is the first one) on each dress page to know how to get the measurements by the correct measuring guide.
2. Are you an online bridal store only?
Yes, all our business is done online and we do not operate any retail bridal store.
So far, uwdress.com does not have any stores or sales offices. However, we carry out the strategy of cutting cost to pass on to our customers. So you can buy your favorite dresses at the unbeatable price.
3. Can I see the dress in other colors?
By clicking a color block , pictures of dresses in some corresponding colors will be displayed.
Due to not all our colors are listed, if the color you want is not available in the menu, please feel free to contact us and tell what color you like for the dress. It would be better for you to provide a color sample so we will see if it will work out.
4.Can You give me some advice of dress style on my shape?
Absolutely Yes, we'd like to give you some advice to help you to find the perfect style fit your body http://www.uwdress.com/dress-style-advice.html .
5. Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?
Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inch on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.
6. If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?
No, there is no need to add the length of the heel to your "Hollow to Floor" measurement. "Hollow to Floor" and "Height" measurements are both measured barefoot. The height of heels need to be provided separately.
7. Will my dress exactly match the color I see on your website?
When we take pictures of dresses, we will try our best to offer their exact colors to our customers.
However, there might be a slight difference between the actual dress's color and what you see in the website, as the settings of your computer screen may alter the color of the pictures shown on the site . So Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you concern the color very much, please contact our customer service team to get some color samples.
