Black Stretch Velvet Pumps/Heels Women's Average Round Toe Stiletto Heel Party & Evening (Style S00269)

Details

 After you placed the order, UWDress.com has to process your order and put your items through its strict quality control tests. Therefore, total delivery time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

Processing Time:
Processing time is from you place the order to the product leave our warehouse.
Since all dresses are made to order on UWDress.com, so processing time for dresses is usually 10-12 days, and it is usually 5-10 days for shoes, handbags and all the other accessories.

Shipping Time:
The shipping time is from shipment to your destination.
Currently we only provide Express Shipping Method.You can see shipping time from the following form.

The cost depends on weight of the parcel and distance from us to you.Right now, we have discount.

If you have more questions, please contact our customer service team via email at service@uwdress.com. Once payment for an order has been confirmed, we start to process the order.

Women's Footwear Size Conversion Chart A

How to get foot length and foot girth:

To get accurate measuring, you'd better wear the socks/hosiery you would normally wear for this type of shoes.

First, please stand straight and make your foot on the floor.

Second, mark the longest toe and back of the heel, and then measure the distance from the two lines with your ruler.

Third, measure girth of the widest part of your foot where is between the pinky toe and the joint of the big toe.

Forth, repeat steps above for your other foot, use the longer and wider one. Check with our size chart for the style of shoes you have interest, then select your size.

Measuring heel height and platform height:
We measure heel height the center side of the heel to the point where it meets the sole of the shoe. Measurements are rounded down to the nearest quarter inch. 
Same methods can be used to get the platform height.

Boots Style Advice:

Refund & Return Policy

We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase and want to get a refund or even return the item, please check the details of the following return policies in case any special conditions applied.

Contact Us within 3 Days after You Receive the Parcel

We only accept return applications that are within 3 days from the day of your signing for the reception of the parcel according to the courier firm. So it is very important that you check the item and try it on as soon as possible. Once you have any unsatisfactory please feel free to contact our customer service team via email at service@uwdress.com, tell us your order number and the problems you have. It would be great if you can take some photographs to show us all the problems. Please note that you don't need to ship the dress back within 3 days. Our customer service team will inform you the ship back address after they approved your return request. Then you can ship the item back.

Returned Merchandise Must Meet Conditions Described Below

If you are returning dresses,shoes or other accessories, please make sure they are in their original condition - unworn,unwashed, unaltered, undamaged, clean, free of lint,hair or sweat, and without removing the tag.

After we get your complaint, our customer service team will work with you to figure out a solution together. The return request must meet at least one of situations below:

1. Defective, Damaged or Misshipped Products

When requesting your refund, please provide customer service team with photographs and detailed textual description clearly showing the problem with the products. If you believe your items were damaged or lost during shipping, customer service team also need photographs showing the damaged package as well as proof of damage or lost documentation from the courier firm in order to process your refund.

2. Size or Fitting Issues - More than 1inch Disparity and Unfixable

Because of the nature of different materials, a measurement tolerance of 1inch/2.54cm is allowed for both standard size dresses and custom size dresses. Our tailors have also made all dresses with additional fabric in the seams to allow minor size modifications to be made easily. If the dress measurement differences are more than 1inch/2.54cm, or the shoe measurement differences are more than 0.5cm for the length or 0.2cm for the girth,please just contact the customer service team to work out a solution together. If you select the wrong size, the return request cannot be accepted. If you want to exchange for another size, you need to pay for the cost of shipping back and forth. So please be careful to select your size by refering to our size chart at: http://www.uwdress.com/dress-size-chart.html for dress and http://www.uwdress.com/shoe-size-chart.html for shoe.

3. Color Issue - Not Including Ones Caused by Screen Settings

The settings of your computer screen may alter the color of the pictures shown on UWDress.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us and we are always happy to help solve any problem. If you do want to know whether the  color you chose is your expect or not, we suggest you to order color samples first.

4. Items that Cannot Be Returned or Exchanged

No returns and no exchanges for personalized items;No returns and no exchanges for earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.

Ship the item out within 7 Days after Our Customer Service Team Give You the Return Address

Once our customer service team approved your return request, we will send you an email with information, like return address, which can guide you to ship the item back. Please ship the item our within 7 days after that. Please note that you need to pay the shipping cost for the return. After you ship the item out, please send an email to service@uwdress.com to tell us the courier firm you used and the tracking No. of the parcel.

After Receive and Check the Item, We Will Refund You the Money

After we receive and check the returned item, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 5 business days for it to be refunded to your PayPal account.

Normally, We Will Not Refund You the Money for Shipping

The actual shipping cost (not the sale price for shipping) is charged by courier firm, so that part of money would not be refunded when we accept your return request.

Returns without Our Customer Service Team's Approval Will Be Unacceptable

Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the dress out after your return request has been approved.

Force Majeure Disclaimer

Return applications are excluded if the items are hampered or prevented by unexpected political or economic events or generally by force majeure such as earthquakes, hurricanes, floods and volcanoes and so on.

Can shoe be guaranteed?

Your satisfaction is our utmost pursuit. We have a professionally trained team who possess professional expertise, rich experience and unlimited credibility. Our shoes are streamlined into a system that strictly checks and double checks quality, from making to delivery. Besides the guaranteed quality and top-ranking service, we provide you the most reasonable price, since we make wedding shoes,pumps and heels,sandals, and varies kinds of boots. We devote ourselves to making sure you get the perfect shoes for any occasion. The following is how we guarantee the quality of our shoes.

Order Confirmation

The size and color of shoes are sensitive factors in the apparel industry. We have special employees to review the details of your order and check for anything that might influence shoe processing. At the same time, an email confirmation of your order will have already arrived in your inbox.

Garment Tailoring & Checking

Each pair of our shoes is tailored by professional and experienced makers. And we have advanced manufacturing facilities. The shoe-making process is flowing and strict. So you just throw away your doubt and worries about the style and quality of the shoes at uwdress.com.

Before getting the chance to be shipped to your front door, all shoes and accessories have to go through our rigorous QA procedure. Every item is surely first inspected inside and outside by our highly-trained QA team based on strict requirements and the International ISO quality standards. Then we do a basic check to make sure the product is consistent with every detail specified on your order. The item will not be allowed to be shipped out unless it meets all of our standards!

Garment Packing

Before packing, we do a thorough check to make sure the product matches your order and the right accessories are included.

Then, our packing team adopts effective ways to avoid possible damages during the packing process and make your package more water-roof, pressure resistant and air-tight.

Finally, it's passed in safe hands with our trusted and verified couriers.

Garment Tracking

As soon as your package is out of our door, you will receive an email informing you the tracking number. You can start tracking the package in 2 days; our customer service team will keep on tracking it until it reaches the destination safely.

Marvelous Customer Service

uwdress.com has great customer service available for help 24 hours every day. No matter what the issue is, we\'re always here to serve you.

1.How to find the right fit?
We provide you some tips to find the right fit.

Before Ordering Your Shoes:

1. Please order a whole size up if the half size isn’t available.  
2. Please go up half a size if you have wide feet and it’s not available; Please go down a half -size if you have narrow feet and a narrow-fit isn't available.
3. It's normal for one foot to be larger than the other; please use the measurements of the bigger foot to determine your shoe size.
4. If you are not sure your size in athletic/running shoes, consider ordering a half size larger than your normal size.
5. If you are familiar with the brand, order the same size you usually wear in that brand. The sizes displayed on our site are from the manufacturers.

After Receiving Your Shoes:

1. Try on your new shoes with the same socks or stockings you plan to wear with them, as sock thickness may affect the fit. 
2. Try on your shoes on indoor carpeted floor. This will protect the soles of the shoes, in case you need to return or exchange them

2.How do I know I ordered the right size?
A good fit is when there's no gap between your foot and the sides of the shoe, the arch of the shoe cradles the arch of your foot, your toes have just enough wiggle room, and your heels do not slip and feel comfortable when walking.

3.How to measure boots shaft height and circumference?
To help you to find the perfect boots, we provide measuring guide for your reference to measure shaft height and upper shaft circumference measurements, please click http://www.uwdress.com/how-to-measure-boots-shaft-height-and-circumference.html to see the complete measuring guide.

4.Me feet seem larger in the afternoon, can this be true?
Most people's feet swell slightly as the day progresses due to body temperature and regular activity. To get the perfect fit, please try on your new shoes in the afternoon and after a bit of walking or exercise.

5.How long will you send the shoes out after the order was placed?

Total Delivery Time = Processing Time + Shipping Time

Processing Time:
Processing time is from you place the order to the product leave our warehouse.It is usually 3-7 days for shoes, handbags and all the other accessories.

Shipping Time:
Shipping time is from shipment to your destination.It depends on the shipping methods you selected. Currently we provide Express Shipping and Standard Shipping.It usually takes 3-5 days for express shipping and 6-8 days for standard shipping.
Attention please:These two shipping methods differ in shipping time and cost,and the cost depends on weight of the parcel and distance from us to you.Right now, we have discount on both of the shipping methods.

Our Suggestion

We suggest you place your order at least 15 natural days in advance.If you have more questions, please contact our customer service team via email at service@uwdress.com

6.Can I return the shoes if it doesn't fit right?
Yes, sure, you have the right to return the shoes if it doesn't fit right. Please contact our customer service team within 3 days after you receive the shoes if you need to do the return or exchange. To know more details about the return policy, please refer to our return policy.

7. How can I measure the heights of the heels?
To ensure consistency, we measure the heights of heels from a sample shoe size. Actual measurements of the heel will match proportionately to the size of your shoe and may differ slightly by size.
Our measurements are from the center of the heel to the spot that it meets the sole. The measurement is separate for platform shoes. We round off our measurements to a quarter inch. Please click http://www.uwdress.com/how-can-i-measure-the-heights-of-the-heels.html to see the complete measuring guide.

8.The new shoes stained my feet, what is wrong?
When you wear the new shoes the first time, the dye on new shoes will rub off on your feet sometimes. This is normal for natural materials such as leather and fabric, but It's not harmful and will come off with soap and water.

9.My heel is slipping but otherwise my boots feel fine, what is wrong?
Not to worry, this is normal. After wearing them several times, your boots should mold to your feet and stop slipping. Actually, most boots are constructed with a softer heel counter (the reinforced material around your heel). This makes them easier to slide your foot into, but it may cause your heel to slip a bit the first few times you wear them.

10.Will the shoes be same color as the picture on your website?
We will try out best to ensure the shoes be same color as pictures, but to be honest, there may be a sight difference between the shoes you receive and the picture on our website. As you know, the camera, the display screen settings and some other factors may have effect on the pictures, but we will try best to minimize the difference. Slight color aberration may not mean that the shoes are defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact our Customer Service Team.