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Contact Us
If you have any questions, comments or suggestions concerning our site or your order, you are welcomed to contact us. We have professional customer representatives to answer your questions as soon as possible. Please feel free to contact us in the following ways.
1. Click here to leave your message online
2. Email: service@uwdress.com
Address: No.26, Anningzhuang Road, Haidian District, Beijing, China
Telephone: 1(818) 937-3771
Office Hours: Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)
3. Add your message after you log in (Strongly Recommended for after-sale query).
We promise that we will response to our customers in one natural day. Our customer service is available every day. If customer representatives are not available, please leave a message so you will get a response as soon as we got it.
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- About Us
- FAQ-Dress
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- How far in advance should I order my dress?
- How to order multiple dresses and ensure colors are exactly the same?
- Is the information I send over UWDress.com safe?
- Can you customize the size of my dress?
- Are you an online bridal store only?
- Can I see the dress in other colors?
- Can dress be guaranteed?
- How do I place my order in this website?
- Can I cancel the order if I have ordered the item?
- How can I make sure I'm ordering the right size?
- Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?
- How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?
- If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?
- Will my dress exactly match the color I see on your website?
- How can I check my order status?
- What is your return policy?
- Why I was asked for a "CPF" number? (Brazil Customers)
- FAQ on Color Swatch
- FAQ-Shoe
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- How to find the right fit?
- How do I know I ordered the right size?
- How to measure boots shaft height and circumference?
- Me feet seem larger in the afternoon, can this be true?
- How long will you send the shoes out after the order was placed?
- Can I return the shoes if they don't fit right?
- How can I measure the heights of the heels?
- The new shoes stained my feet, what is wrong?
- My heel is slipping but otherwise my boots feel fine, what is wrong?
- Will the shoes be same color as the picture on your website?
- FAQ-Handbag
